Frequently Asked Questions

Browse our collection, select the product you like, choose the quantity and click "Add to cart". Then go to your cart to complete your order.

We accept credit cards (Visa, Mastercard), PayPal and instalment payments. All transactions are secured with SSL encryption.

Yes, we offer payment in 3 or 4 interest-free instalments for orders over €100. The option is available at checkout.

You can modify or cancel your order as long as it has not been shipped. Contact us as soon as possible by email or via the contact form.

We prepare and ship your order with the greatest care within 1 to 3 business days after validation.

Delivery times then vary depending on your location:

• Stock in France: 2 to 5 business days
• Stock in Morocco: 2 to 4 weeks
• Made to order: 4 to 10 weeks

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your parcel in real time.

Please note that these times are estimates and may vary slightly during busy periods (holidays, sales) or due to unforeseen carrier issues.

We always do our best to ensure your order arrives as quickly as possible.

Yes, shipping is free across Europe for all orders.

As soon as your order is shipped, you will receive an email with a tracking number. You can follow the delivery of your parcel in real time.

Yes, we deliver throughout Europe. For deliveries outside Europe, contact us for a personalised quote.

Yes, each rug is entirely handwoven by Berber artisans in Morocco, using ancestral techniques passed down from generation to generation. No machines are used in the process.

Natural wool Berber rugs are both durable and easy to care for, provided you adopt the right habits.

For regular maintenance, we recommend vacuuming once or twice a week without a rotating brush to preserve the wool fibres. During the first few weeks, it is normal for the rug to shed slightly: this diminishes over time.

In case of a stain, act quickly by gently dabbing with a clean, damp cloth without rubbing, to avoid damaging the material. You can use a mild soap if necessary.

For deep cleaning, professional dry cleaning is recommended once or twice a year to preserve the quality and longevity of your rug.

Finally, remember to rotate your rug regularly to ensure even wear and maintain its lustre over time.

With these simple steps, your Berber rug will retain all its beauty and comfort for many years.

Slight colour variations are possible due to the artisanal nature of our products and screen settings. This is what makes each piece unique.

Yes, we offer custom-made rugs to perfectly suit your interior and your wishes.

You can customise several elements: dimensions, colours, patterns and finishes. Whether you are looking for a discreet, minimalist rug or a bold, original piece, we guide you in creating a unique design.

Each custom-made rug is handcrafted from natural wool, with the same artisanal know-how as our collections. This guarantees an authentic, durable and high-quality result.

Production times generally range from 4 to 10 weeks, depending on the complexity of the project.

For any request, simply contact us via our custom-made page specifying your needs (size, style, inspirations...). We will be happy to advise you and bring your project to life.

Yes, you have 14 days from receipt of your order to make a return.

To be eligible, the rug must be unused, in perfect condition and returned in its original packaging. Damaged, soiled or incomplete products unfortunately cannot be refunded.

To initiate a return, simply contact our customer service with your order number. We will guide you through the process.

Return shipping costs are borne by the customer, except in cases of our error or a defective product.

Once the rug is received and verified, the refund will be processed within a few days via the original payment method.

We remain at your disposal for any questions to ensure a worry-free shopping experience.

The refund is processed within 5 to 10 business days after receipt and verification of the returned item, via the payment method used for the order.